Shipping and returns
Free delivery is available on all our products starting from May 10th, 2024.
An overview of delivery options.
Due to our commitment to self-improvement, we always prioritize customer satisfaction. If you encounter any issue with our product, we guarantee a full refund. The customer is our priority, and we want Dipelle to be your ultimate destination.
Here at Dipelle, we believe that customers are an integral part of our family. When you purchase our products, you're not just buying an item, but becoming part of our story and journey. We work hard to ensure that you don't feel any worry or doubt in your purchasing decision, but rather feel solidarity with us and contribute to supporting the local industry.
We also want you to know that we provide you with complete and assured guarantee. You can inspect the product before acceptance, and if you're not satisfied in any way, you can simply refuse the delivery without any charges, ensuring your complete satisfaction. We cover all shipping expenses entirely.
Let's embark on a journey of understanding and collaboration, and we're here always to ensure your complete comfort and satisfaction.
Place your order for the product and select the delivery method.
You will receive an order confirmation message.
Wait for your order to arrive within 24 business hours.
4.Collect your order from our branch.
Exchange or return of goods
If the product from our luxury collection of bags, wallets, and genuine leather products meets high-quality standards, We offer the buyer the option to return or exchange the product within a period of up to 30 days from the date of purchase, Provided that the product remains in its original condition and packaging is not affected.
To ensure your right to return or exchange the product, We emphasize the importance of maintaining the product's integrity and avoiding any damage or alteration to its condition.
We are here to ensure your complete satisfaction with your shopping experience with us. Therefore, we are committed to providing all the necessary assistance to resolve any issues related to product returns or exchanges with professionalism and promptness.
(FAQs)
You can choose the products you desire. Add them to the shopping cart, and then complete the purchase process by following the guided steps.
We accept order changes within a few hours of confirmation. As long as it hasn't been shipped yet.
Shipping Cost: Free shipping to anywhere within the Arab Republic of Egypt.
- Delivery within 24 hours for orders within Cairo and nearby governorates.
- Delivery within 48 hours for governorates distant from Cairo.
We accept payment by credit cards, Online payment, And sometimes cash on delivery in certain areas.
For any issues or inquiries, Please contact customer service via email or phone listed on the Contact Us page.
You can track your order status through the tracking link sent to you via email after your order has been shipped.
Dipelle: Craftsmanship and elegance in the world of genuine leather - Discover it online.
Our journey towards craftsmanship and elegance: The story of Dipelle
In 2014, We, a group of professionals, began our journey with a passion for genuine leather to offer the world products that combine quality and elegance. Our vision was clear: Producing masterpieces that bear the hallmark of uniqueness and sophistication.
Throughout these years, We collaborated with the most renowned global brands in Egypt, which provided us with the opportunity to refine our skills and broaden the horizons of our creativity. Through these experiences, the idea of creating our own brand was born, Dipelle.
Dipelle is the embodiment of our passion for genuine leather and our commitment to high quality Each piece of our products tells a story of meticulous craftsmanship and attention to the finest details. We believe that elegance lies in simplicity and uniqueness, and this is what we strive to deliver in every product of Dipelle.
We invite you to discover our world, where quality is uncompromising, and elegance is evident in every line and color. With Dipelle, every moment becomes an expression of refined taste and unique personality.
