Refund & Return Policy

We at Dipelle guarantee the right to exchange and return for all our customers on all products displayed in our store, in accordance with the following terms and conditions:

  1. General Terms: All products displayed on our store are eligible for exchange or return according to the terms outlined on this page.
  2. Exchange and Return Policy:
    • A request for exchange or return can be made within 30 days from the date of receipt.
    • The product must be in its original condition as purchased and wrapped in its original packaging.
    • If the exchange or return request is approved, a representative will be sent within 3-5 business days to collect the product.
  3. How to Submit a Request:
    • Please send a message via WhatsApp to the number shown on the shipping policy or contact us through the “Contact Us” page.
    • Please attach a photo of the product and specify the reason for the request. Please specify the city, address, and order number. To ensure the prompt processing of your request.
    • In case of a defect in the product or if it does not match the description on our website, you can exchange it for another product or receive a full refund.
  4. Important Notes
    • We are not responsible for any usage expectations of the products that are not mentioned in the product description on our website.
    • A full refund will be issued if the received product is completely different from the description on the product page.

For inquiries or to submit requests, you can contact us at: